Question 1

How long is a Ztage watch guaranteed?

Accepted Answer

We guarantee your timepiece against all manufacturing and workmanship defects for a period of 2 years from the date of purchase shown on the invoice.

Question 2

What does the Ztage product warranty cover?

Accepted Answer

We guarantee your watch against all manufacturing and workmanship defects for a period of two years from its date of purchase.
 
For your warranty to be effective, the warranty cards must be completed and signed, and the purchase date recorded, by the ZTAGE retailer at the time of purchase (see " terms of warranty (javascript:void(0))).
 
The product warranty certificate and any extension of such warranty must be presented in support of a request for service under the sales warranty.
 
The following are not covered by the product or service warranty: normal wear and tear, anomalies relating to a shock, abnormal use, incorrect handling, work carried out on the watch by someone other than an ZTAGE Authorized Repair Center, failure to observe the recommended water-resistant control or service.

Question 3

I have lost my product warranty certificate. What should I do?

Accepted Answer

The certificate of warranty is issued only once, when the watch is purchased. Nonetheless, provided the watch is sent to ZTAGE headquarters for authentication, we will be able to issue a certificate of authenticity.

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